FAQs
Hello! Welcome to our Frequently Asked Questions section. Below is a list of answers to some of the most common questions.
GENERAL FAQ
- Why should I join lioree.com mailing list?
There are many benefits of joining our list. When you sign up with us we keep you informed on the upcoming discounts and also keep you updated with all the new products and new deals.
- How secure is my online shopping?
Your data is secure with us and we take steps to ensure that all our customers are protected. All transactions at lioree.com are SSL encrypted.
- Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent. We offer you SSL security and ensure you that your details are 100% protected.
- Do you offer Gift Registry?
Yes! We do offer gift registry. To learn more about LIOREE Gift Registry please check https://lioree.com/apps/giftregistry where you can access all the details on creating and managing a registry.
- What are your terms and conditions?
To find out in detail about our terms and conditions please check here
- Do you have a physical store?
No we only sell our products online.
PAYMENT AND ORDERS FAQ
- What methods of payment do you accept?
We accept all major credit and debit cards like Visa, JCB, Discover, MasterCard and American Express cards. We also accept payments by PayPal.
- How long does it take to process my payment?
It generally takes 24 hours for the verification process. We process your order once the payment is verified.
- Can I amend my order?
You can add items to your order until you confirm payment details and complete your order. Once completed you cannot amend your order.
- Can I cancel my order after I've placed it?
Yes! You can cancel order within 12 hours of your purchase. After 12 hours we cannot promise that we can cancel your order; however, we'll do our very best to support your request. In case of cancellation please get in touch with us as soon as you can at Info@lioree.com
SHIPPING AND DELIVERY FAQ
- Do you offer international shipping?
Yes! We offer shipping worldwide. Please note that International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. LIORE'e is not responsible for any customs fees, duties, nor taxes. The customer is solely responsible to pay for any incurred.
12. Will I be charged for shipping?
All shipping charges are calculated at checkout. For more information, please visit our website. https://lioree.com/pages/shipping-handling
13. Can I expedite the shipping?
Yes! You can. We offer expedited shipping for items we have in stock at an additional cost.
14. How long does the delivery take?
Delivery may take 5 to 7 business days for USA and 10 to 14 business days for international delivery. Custom orders will be shipped out 7-14 days after they have been processed. Please note that the delivery time may vary during holidays.
15. Can I get my order delivered to a different address?
Yes! When ordering please specify an alternative address where you want your delivery. You need to mention the different delivery address in the Order Notes.
16. Where's my order?
To check the status of your order, please refer to your order confirmation email for delivery estimates. If you have any queries, feel free to reach out to us. Alternatively you can use the track my order facility.
17. How can I track my orders?
You can track your orders once the product has been shipped. You will receive a shipment confirmation email once your order has shipped containing the tracking number. The tracking number will be active within 24 hours. You can track your orders at https://lioree.aftership.com/
18. My order status is delivered but I have not received my order.
Please contact your local post office, carrier, building manager, or friends and relative who may have received your order. In most cases like these, packages are left in mailboxes as well.
LIORE'e is not responsible for any lost or stolen orders or packages. However, we can assist you in filing a claim. Please contact our support team for assistance.
RETURNS AND REFUNDS FAQ
19. Can I return the product if I am not satisfied with my purchase?
You can return the product within 7 days of the delivery. Please note that customer pays for the return shipping. Also note that the product must be in the same condition as received and unused and must be in the original packing. To learn more about the returns please check return and refund policy.
Note: The above does not apply to custom orders. Custom or personalized products are made to order. Hence, we do not process returns nor refunds for them.
20. I have received a damaged product? What should I do?
We are really sorry if you received a damaged product. Accidents are sometimes unavoidable. Don't worry. Simply Grab a picture of the damage product and send it to us together with a description of the problem along with your order details within 3 days of the delivery and we will get do our best to exchange or refund your item
21. Do I have to pay any charges for returning a product?
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
22. How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 10 business days.
PRODUCT FAQ
23. How do I choose the perfect size of a product?
All of our products can be chosen by age. The products are marked with size mentioned in months and years.
24. What pacifier brands do you use?
We use popular brands like Avent and Nuk . We use NuK style pacifiers for most of our design and some design are made with Avent pacifiers too.
25. Does the pacifier come with the clip?
The pacifier does not come with the clip. You will need to purchase it separately.
26. How do I clean & care for my pacifier?
All pacifiers, clips, cases and bottles containing crystals should be HAND-WASHED ONLY in lukewarm soapy water. Perfumes, creams, lotions, and makeup all contain substances than can affect plated jewelry. Some soaps and detergents are stronger and harsher than others. Any substance that isn’t PH neutral can potentially affect your plated jewelry.
27. Will the crystals easily fall off or detach?
Our Nuk Crystal Pacifiers and Pacifier Clips are of the highest quality, strongly attached & we use non-toxic glue. Once the baby is able to throw, chew or damage the product, there is a chance that a crystal may detach. All items are delicate and should be handled with care. Adult supervision is required.
28. Why the picture has the pacifier and clip and I receive only the pacifier?
The picture is for illustration only.
29. I still have other questions. How do I get in touch with your staff?
We want to serve our customers in the best way we can. Please get in touch with us through our contact us page and we will get back to you within 24-48hours.